Depending on the EBank Solution you selected, certain limits apply in respect of the value of the transactions you may make and the balance you may hold in your Transaction Account.

The daily and monthly debit (spend) limits include the total value of any goods and services purchased, cash withdrawals made, monies transferred and debit orders paid.

The maximum applicable limits on the Transaction Accounts are currently as follows (subject to available funds):

Limit EBank Easy EBank Smart
Daily debit spend N$5 000 N$500 000*
Monthly debit spend N$20 000 No limit
Account credit balance at any point in time N$10 000 No limit

*This depicts the standard limit applicable, which limit may be increased, where applicable, upon your request and in our discretion.


Please Note:


The following transaction fees apply to the applicable EBank Solutions:
Channel Transaction EBank Easy EBank Smart
Monthly fee per transaction account N$0 N$89
Fees Per Transaction
EFT Transfer - Beneficiary - Bulk N$ 3.5 N$ 0
Transfer - Beneficiary - Single - Recurring N$ 3.5 N$ 0
Transfer - Beneficiary - Single - Non Recurring N$ 3.5 N$ 0
EFT incoming N$ 0 N$ 0
EFT rejected N$ 30 N$ 30
Online (Internet banking, internet banking for mobile devices “Mobi” and Unstructured Supplementary Service Data (USSD) Transfer – Inter-account - Same Customer N$ 0 N$ 0
Transfer – Inter-account - Other Customer N$ 3.5 N$ 0
Transfer - Send Money N$ 1 N$ 0
Payment – Electricity N$ 0 N$ 0
Payment – Airtime N$ 0 N$ 0
Debit order (EFT) N$ 3.5 N$ 0
Stop order N$ 6 N$ 0
Point of Sale Device Cash In (Deposit) N$ 0 N$ 0
Cash Out (Withdrawal) N$ 5 N$ 0
Payment N$ 1 N$ 0
Retailer Transaction Cash in (Deposit) N$ 0 N$ 0
Cash out (Withdrawal) N$ 5 N$ 0
Payment N$ 1 N$ 0
Overdraft Facility Initiation n/a n/a
Annual facility n/a n/a
Self Service Mini Statement N$ 0 N$ 0
Account Details - View N$ 0 N$ 0
Change mobile pin N$ 0 N$ 0
Email/Print Statements N$ 0 N$ 0
Beneficiaries - Add/Update/Remove N$ 0 N$ 0
Obtain proof of banking details N$ 0 N$ 0




Client Service Centre Inbound EFT with credit reversal N$ 9 N$ 9
Unpaid debit order N$ 30 N$ 30
Unpaid recurring beneficiary payment N$ 15 N$ 15
Issue certificates (TAX/VAT/Income/Withholding tax) N$ 9 N$ 9
Resolve Incorrect Payments/Transfers N$ 0 N$ 0
Email/Print Statements N$ 4 N$ 4
Send proof of banking details N$ 9 N$ 9
Block account N$ 0 N$ 0
unBlock account N$ 0 N$ 0
Change member details N$ 3 N$ 3
Change member mobile phone details N$ 4 N$ 4
Reset mobile pin N$ 0 N$ 0
Cards Card Replacement n/a n/a
Card Issuing n/a n/a
Reset pin n/a n/a

* Service currently not available. Fee and Limits will apply when the service becomes available.

Any stamp duty on debit entries levied against the client’s Transaction or Savings Account in terms of the Stamp Duties Act, will be recovered from the client and will be paid over to the Receiver of Revenue.

Interest Rates
Account Name Min Amount on which interest can be Earned Rate as at April 2016
EBank Easy 32-day notice savings Account N$10.00 3.5%
EBank Smart 32-day notice savings Account N$10.00 4.5%

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