What is Phising?
Phising is defined as, the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords, PIN numbers and credit card numbers, online.
Fraudsters normally send fraudulent email or SMS messages which appear to be authentic and legitimate. These messages contain links or attachments which, if accessed, will take you to a fake website and prompt you for your details or request for you to log into your bank account.
These sites normally ask for you to verify your full banking details, rather than the selected pieces of information normally required for you to access your account.
The fraudsters then use your details to access your account(s) and steal your money.
EBank Hints and tips:
- EBank will NEVER send you an email or an SMS asking for you to verify account details or PIN details either via phone or via a web link.
- When banking online always verify that you are indeed using a secure (https) site:
- A 'key or padlock' symbol and the address prefix https:/ will appear in the website address box
- If you are unsure do not make the transaction or download any software until you verify it or obtain advice.
- If you are in doubt and want to validate an email or SMS sent to you, contact our Client Service Centre on 061 297 1100
- Never respond to a message from an unknown source, and take care not to click any embedded links. Clicking the embedded link can provide verification of your active email address which could result in you being a target for further malicious emails.
- Do not use links in an email message (or SMS) to load a web page. Always input the web address into the browser
- Only respond to expected email requests.
- You can hover your mouse pointer over hyperlinks (or buttons) to see the underlying website URL.
What is Vishing?
Vishing is defined as the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit. The term Vishing comes from combining ‘voice’ with ‘phishing’.
Fraudster normally telephone you claiming to be from the Bank, Police or any other reputable organisation in an attempt to obtain your personal information.
EBank Hints and tips:
- Do not assume a call is genuine because they know your name, or other personal information such as your postal address.
- The EBank Client Service Centre will always authenticate a call through a random account information verification process.
- Say no to requests for information, don’t be afraid to terminate the call.
- Never respond to requests asking you to confirm your PIN, or requests to collect your bank card from your home address.
- EBank will NEVER ask you to verify or confirm your PIN on the phone or otherwise.
- Never respond to a request to transfer your funds to another Bank, even if the caller advises you that you need to urgently move your money to a ‘safe’ bank account. We will never ask you to do this.
Remember EBank will never…
For addition information on Disclaimers, Security and Privacy refer to the EBank Terms and Conditions for Internet Banking and Mobile Banking
- Send you an email or text message containing a link to a log in page.
- Send urgent or sensitive emails, text messages or correspondence, or make telephone calls that ask you to provide updates or confirm sensitive data like your account number, PIN, and security details.
- Never ask you for your PIN